Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Outdoor Interlaken AG. Subsequently, Trekksoft AG will appear as OUTDOOR INTERLAKEN on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

General Terms & Conditions

1. Contract conclusion

With the verbal or written registration (i.e. the booking from the customers) in which Outdoor Interlaken AG or one of their businesses can execute, a binding contract exists between the customer and the organizer. Through the booking, the customer acknowledges the general business conditions as part of the contract between himself and the organizer.

 

2. Object of the agreement

The organizer assumes responsibility for providing the requested service as described in the advertisements and/or in the confirmation order. Service extensions can be considered upon consultation with the organizer. Any extra costs will be borne by the customer.

 

3. Prices

The effective prices for the offered activities can be drawn from the current advertisements from the organizer. The prices in the brochure are quoted per person in Swiss francs and include the statutory value tax. Prices are subject to change.

 

4. Terms of payment

The booked activities are to be paid before the commencement of the trip as follows:

Advance payment of 50% of the total price of the booked activity, minimum of CHF 300 per order
The balance is to be paid the latest the day of the activity.
For bookings which are made more than 30 days prior to commencement of the activity or by individuals, the total amount is to be paid at the conclusion of the activity.

In the event of untimely payment, the organizer reserves the right to refuse the activity or withdraw from the contract. The resulting cancellation costs will be charged to the customer in accordance to number 5. This is based on the number of registered participants at the time of withdrawal from the contract or refusal of services.

 

5. Cancellation or Contract Modification by the Customer

Cancellations of contracts must be in writing. Cancellations are only valid after consulting with the organizer and obtaining their agreement. All received documents (confirmation, tickets, coupons, etc) must be attached and returned at this time.

In the event of a complete cancellation, the following percent of the arrangement costs will be charged to the contracting party:

For group reservations (more than 8 participants):

For individuals (up to 8 participants):

In the case of the third party suppliers, the cancellation conditions of the respective supplier apply. These potential costs can be additionally added to the bill.

In the event of a partial cancellation of a group reservation (reduction of the number of participants) the following percent of the arrangement costs will be charged per person to the contracting party:

The customer is not entitled to a refund in the event of a later start or an early departure from the activity. Extra costs incurred due to a later start, an early departure, or the postponement of an activity, are to be paid by the customer. In the event of a postponement or change of date of an activity up to 30 days before trip begin, the organizer is entitled to charge a handling fee of 10% of the total arrangement price per person. Postponements or changes of date less than 30 days before trip begin will be charged in accordance with the above cancellation conditions or based on the effective resulting costs.

 

6. Cancellation or Change of Contract by the Organizer

A minimum number of participants are required for certain programs. The organizer reserves the right to withdraw from the contract also on short notice. If the fulfillment of a contract is not possible at another time or if the customer cannot take part in the alternative services offered, any paid fees will be refunded minus charges for services rendered. Further damage claims are not possible. The organizer reserves the right to cancel the program on short notice if participants cause the fulfillment of a contract to be endangered or made impossible by their behavior, their omissions or other actions. In this case the regulation of the cancellation costs applies in accordance with number 5. If a program or parts of a program cannot be carried out due to Acts of God, safety concerns by the organizer, official regulations, strikes or uncertain weather and nature conditions, the organizer reserves the right to cancel or cut short the activities on short notice. Paid fees will be returned minus charges for services rendered, any expenditures and the handling fee. Please note that a danger-free completion of the activity is in everyone’s interest. All decisions made by the activity leaders are final. The organizer expressly reserves the right to modify the program. The organizer will strive for an equivalent service replacement.

 

7. Conditions of Participation, Obligations of the Participant

Good health is necessary in order to take part in all activities. The participants are obligated to inform the organizer of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.

 

8. Insurance

The participants are not insured by the organizer. The participants are obliged to insure that they have sufficient health and accident insurance coverage (including sport coverage).

 

9. Appeals

Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency ,all appeals will be deemed invalid.

 

10. Liability

Damage claims against the organizer are excluded, as far as the damage was not caused by negligence or intentionally. The organizer is authorized to have assistants or call on third parties to provide valued services. Should the organizer lawfully transfer the execution of the activity to a third party, the organizer shall not be held responsible for the third party’s actions or neglect during execution of the activity. The organizer will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), acts of God, natural occurrences, official regulations etc or damages caused by delayed return to the starting point of the activity. Should the participant not follow the instructions of the organizer, activity leader, etc, all liability of the organizer is dropped.

 

11. Imagery

Outdoor Interlaken AG reserves the right to use images or video of any participants for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.

 

12. Applicable Law and Area of Jurisdiction
Swiss law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is Interlaken. The organizer is however authorized to lodge a claim in the legal domicile of the customer.
Should one or more clauses of these general business conditions be ineffectual and/or incomplete, then the clause that comes closest to the legal rule will replace the ineffectual and/or incomplete clause. The ineffectualness and/or incompleteness of one clause leaves the effectiveness of the other clauses unaffected.

 

13. Data Privacy

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.

b) Personal data is collected from the data subject in order to participate on our activities.  Here the data subject must provide contact information (like name, email, nationality and telephone numbers).  This information is used to contact the data subject with information about the order, and/or to fulfill the data subject's enquiries, and in some cases as consent to the terms of participation outlined by the General Terms and Conditions. We might get back to the data subject to provide the information requested by the data subject (like a quote or inform about upcoming cancellations).  At the time of booking, we also ask for payment information such as credit card number or bank transfer details. Credit Card information is held by third party software and the data privacy policy of the third party applies.

In some cases, we may need to share this personal data with the suppliers and operators of the booked services, including but not limited to hotels, activity providers, or operators involved in your travel reservations.  As a member company of the Jungfrau Sports Holding AG, personal data might also be shared within the Jungfrau Sports Holding AG and it's other member companies. We may need to disclose your personal data where required by law, where such a request is made by a legal authority. Otherwise, we do not sell or share this information with any third parties.

 

The complete Data Privacy Policy for Outdoor Interlaken is available here: https://www.outdoor-interlaken.ch/en/dataprivacypolicy